Legal

Refund Policy

Last updated: May 8, 2026

Eligibility for Refunds

You are eligible for a full refund in the following situations:

• The conversion failed to complete due to a technical error on our side
• The converted output is corrupted or completely unusable
• You were charged but did not receive a download link
• You request a refund within 7 days of payment and the conversion has not yet started

Non-Refundable Situations

Refunds are generally not issued in the following cases:

• The conversion completed successfully but you are unsatisfied with the quality of the output (Markdown quality depends on the complexity and formatting of your source PDF)
• You uploaded the wrong file
• More than 7 days have passed since payment

How to Request a Refund

Email support@mintparse.com with your job ID (visible in the URL during conversion) and a brief description of the issue. We will respond within 2 business days.

Refunds are issued to the original payment method. Processing time depends on your payment provider (typically 3–10 business days).

Contact

For refund requests or billing questions, contact us at support@mintparse.com.